our (admin) backbone
Josie Smith
Client Advocate and Social Media Manager
Hi there! I’m Josie, and I’m the Intake Coordinator, Client Advocate, and Social Media Manager here at Resilience Rising. I’m usually the first person you’ll talk to when you reach out, and I’m here to help make things feel a little easier, less overwhelming, and hopefully a bit more comforting as you take this first step. I’ve worked in healthcare and medical settings for many years, and I’m also a trained hypnotherapist so supporting people through vulnerable and healing moments is something I truly care about. Helping people feel safe, seen, and supported is at the heart of everything I do. Whether you’re calling with questions, feeling unsure about how therapy works, or just need someone kind on the other end of the phone—I’m here for you. I’m really grateful to be part of this team and to walk alongside people as they begin their healing journey.
Laura Trachtenberg
Insurance Navigator
Hello, my name is Laura and I handle all things related to billing for Resilience Rising. I understand how important it is for you to focus on your mental wellness, without the added stress of navigating complicated insurance and billing processes. As a clinical mental health provider myself, I aim to offer a compassionate, client-centered approach to the billing process, recognizing and acknowledging the importance and interaction between one’s emotional and financial wellbeing. Whether you have questions about the insurance and billing frequency, to copays and coverage, always feel welcome to reach out ! My role is to address these concerns while ensuring your insurance claims or payments are handled correctly. As a member of the Resilience Rising team, I am committed to eliminating potential barriers to allow you to focus on the healing process and journey!